Friday, 16 August 2013

SouthWestern BPO are pleased to announce they have been appointed to operate Fáilte Ireland’s National Quality Assurance Framework for both statutory and non-statutory listings which was previously operated by Tourism Accommodation Management Services (TAMS) and Tourism Standards Assessments Ltd., (TSA). Fáilte Ireland is the National Tourism Development Authority. Their role is to support the tourism industry and work to sustain Ireland as a high-quality and competitive tourism destination. We look forward to being a part of Irelands world famous tourist industry. 

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Monday, 5 August 2013

SouthWestern BPO Open Another European Location in Poland

In Lodz Poland, last month, SouthWestern celebrated the opening of its brand new outsourcing facility.In a new state-of-the-art, 4th generation office complex, the new facilities accomodates SouthWesterns fast expansion as a multinational BPO (Business Process Outsourcing) company servicing clients throughout Europe in over 20 languages. SouthWestern has quickly grown to over 200 staff in Poland in addition to over 500 people in its Irish operation. SouthWestern provides integrated front and back office services to public sector and Blue Chip private sector companies. Amongst the back office services, SouthWestern is a leader in Finance and Administration Outsourcing, Public sector data processing and human resource services outsourcing. In the front office, SouthWestern provides call centre, including citizen query in the public sector, and customer support and care, 24 hours a day, in the private sector.

New UK location to Open Shortly
Addressing staff in Lodz, Jim Costello, CEO of SouthWestern said "this is a very special time in the development of our company. SouthWestern started its international expansion in Poland 5 years ago with space for 150 people. Our growth has been phenomenal in both Ireland and internationally. We have outgrown our first facility already, but have already committed to doubling our size again in the Polish service centre over the next couple of years. Later on this year we will open our new UK facility in Milton Keynes, starting operations there with 30 people and expected growth to 70 people before the end of the year. This is in addition to further anticipated growth in Ireland, as we continue to expand in the Irish market. This is an exciting time to work in SouthWestern"

A Gateway to Europe for International Companies needing BPO Services

David Grindle , Chief Operation Officer of SouthWestern, told staff " this is just the beginning. Our market is growing all over Europe, and with SouthWestern's near-shore service offering, we are uniquely placed to provide excellent BPO services to this market. Our reputation is unrivalled and we have the capability and ambition to continue to expand rapidly". If you want to consolidate your operations in Europe, for front office or back office, save a lot of money, and bring in innovative technology tools, then SouthWestern is the ideal partner. I am very excited to be part of this growth story" .